Allianz Stadium Hospitality FAQs

We understand it is difficult to know when purchasing corporate hospitality if the supplier is official and trustworthy. Keith Prowse is the principal hospitality sales partner of England Rugby Hospitality, which is the official brand relating to England Rugby’s official hospitality, sold with an official match ticket and located within the stadium itself. 

Sales channels displaying the England Rugby Hospitality brand and/or the “Good for Rugby” mark are the only official suppliers of hospitality within Allianz Stadium, Twickenham, which provides the following advantages:

- Guaranteed official match day tickets
- Allocated within the stadium’s hospitality facilities 
- Peace of mind that you are buying official
- Confidence that money from hospitality is benefiting the game directly via the RFU

For more information relating to the  ‘Good For Rugby’ mark and what this means can be found here.

All event documentation and match tickets will be sent to the main booker for them to distribute to guests approximately one week prior to the event once payment has been made. Please ensure you bring these items with you, as you will be unable to gain entry into the stadium without them.

Please note that we do not send any tickets overseas. If booking from overseas, we advise that you provide us with a UK address that you would like your tickets posted to (e.g. the hotel you are staying at). Tickets can also be collected from the Stadium ticket office on the day of the match.

You can complete guest dietary requirements via 'Manage guests & tickets' in your online account. If you have not yet registered on keithprowse.co.uk, please follow these instructions. We also send out a reminder around six weeks prior to the event. Every effort will be made to accommodate any late requests.

Plant based options are available in all of the facilities. There are also NGCI (non-gluten containing ingredients) available in the facilities.

Please note that The Gate is a chop house-style facility which may not appeal to vegans or vegetarians. 

Ticket, hospitality terms and conditions can be found here. Ground rules for Allianz Stadium can be found here.

If you have lost your tickets prior to match day and require a replacement, please contact your account manager to arrange for your new ticket(s) to be collected from the Allianz Stadium ticket office, located in the south-east corner of the stadium. These will be available for collection an hour prior to the main gates opening on match day. Please note that the stadium can only create one duplication of your tickets.

If you have lost your tickets on the match day, please go to the ticket office in the south-east corner of the stadium and speak to a member of our team who will arrange a reprint.

Yes. Simply log in to your My Account on our website and update your booking. If you don’t already have an account set up please do so using the email address you used when you booked. 

Guests are only permitted to enter once on an event day. Guests are not permitted to re-enter the stadium once they leave. 

Rugby is a broad, diverse, and friendly community and we welcome fans from other nations in all of our facilities. 

Allianz Stadium reserves the right to eject any guest that has been deemed to have acted inappropriately, in line with its terms and conditions.

For England internationals only, we have a number of former and current international players across our facilities on match days. If you spot a former player in our facilities you are encouraged to go over and say hello.  

Visit our social media channels for updates on which players will be in attendance. Players’ attendance is based on availability and may be subject to change.  

Yes. However, please note that from April 2025 visitors to the UK from the EU, USA, Canada, Australia, New Zealand and Japan will need to have a valid ETA form to enter the UK. You can find out more information about the application, cost and more on the UK Government website

As we have seats throughout the Stadium, ticket location is dependent upon a number of factors, including the facility you have booked and how many packages you have bought. We always endeavour to make the walk from your facility to your seats as short as possible. But you can be assured that you'll enjoy among the best seats in the house. Visit the facilities pages for more information and to see a view from the seats provided by that facility.

There is no strict dress code within the hospitality areas, team shirts are allowed. We advise a smart casual appearance and please dress according to the weather conditions as your match seats are outside. For inspiration on what to wear at Allianz, please check out our blog. 

The best place to meet is within your facility. Our hostesses will escort you and your guests to your table upon arrival.

The RFU has been increasing security measures for the upcoming games. Additional security check points and measures including bag searches and pat-downs being in place at the entrance points to the stadium. 

If you need to bring a bag with you this should be no larger than A4 size. If you bring a bigger bag this may result in you being denied entry to the stadium without refund or compensation. 

A bag drop facility located outside of the Keith Prowse office on Rugby Road, is available at the stadium and may incur a small fee. 

There are no official drop-off or pick-up points around the stadium for general public use but they do operate one for taxis and private hire vehicles. Dedicated shuttle buses operate between Richmond Station and Allianz Stadium to get fans to the match.

We occasionally employ the services of a professional photographer/videographer to capture hospitality images for use by England Rugby Hospitality and Keith Prowse in marketing activities which may include, but isn’t limited to the following: our own and third-party uses. Please speak to a member of staff if you wish to be exempt from this activity.

We will contact you approximately six weeks prior to the event requesting a host name for your party and any dietary requirements.

There is no age restriction within hospitality, however, the hospitality areas are focused on an adult environment. Children under 15 must be accompanied by an adult on gate entry.

Under 2s do not need a ticket, however, babes in arms need to be in a front carrier. Buggies, prams, and carry seats are not permitted. Guests are also advised that there are no baby-changing facilities in the stadium. 

Please note, some facilities include high tables which may not be suitable for young children. Please ensure you make your account manager aware if you or your guests are attending with young children.

Enquiries can be made in person at the Security Office located at Gate F on the day of the event. 

For enquiries after the event, please email LostProperty@rfu.com.