We believe that all hospitality suppliers should be able to deliver against this code of practice:

• Hospitality suppliers should only sell packages including tickets relating to events they are officially appointed to (or, in the case of agencies, on behalf of the official suppliers)


• Hospitality suppliers should make clients aware of the source of official tickets


• Online booking procedures should use the latest secure transaction technology, including an identity assurance warrant


• Contracts should include all components that make up the package – service charges should not be applicable


• Cancellation policies must be made clear to clients at the point of purchase


• Clients should consider cancellation protection to safeguard against proceedings that may lead to the cancellation of an event, such as inclement weather


• Hospitality suppliers should ensure any literature, photography or electronic media issued to clients accurately reflects the packages they relate to


• The integrity of the corporate hospitality industry should be upheld: hospitality suppliers should not misrepresent nor embellish their products; quality and services provided should not be reduced in order to facilitate heavily discounted rates


• Hospitality areas should be located within the official facilities sanctioned by the rights holder, and the location clearly defined within the package description.